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Q: What is the Pen Parcel?
Q: Can I modify or cancel my subscription after purchase?
A: Yes, you can modify or cancel your subscription at any time by logging into your account and clicking on the "Manage Subscriptions" link above the Account Details header.
Q: How much does shipping cost?
A: Shipping for all Pen Parcels is free within the USA. Currently The Pen Parcel is only available in the USA, but Canadian options are coming soon.
Q: When do Pen Parcels ship?
A: All Parcels ship by the 4th of each month (or following business day.)
Q: Can I sign up for more than one subscription?
Q: What is the cut-off date for signup in a given month?
A: The last day of each month is the final day to sign up for the coming month's Parcel (midnight ET USA). All Parcels should be in the mail by the 4th day of each month (or following business day.)
Q: When do renewals occur?
A: Auto-renewals register on the 11th of each month. This gives me a little over 2 weeks to get all of the work completed (and ask for help when I need it) to get Parcels out on time.
Q: What is the benefit of subscribing to The Pen Parcel vs. buying items individually?
A: Subscribers realize a lower total price for the Pen Parcel contents, which includes free US shipping. Patrons of the Parcel are shipped new inks before they are announced to the general public.
Q: Can I modify the items in my Pen Parcel before it is shipped?
A: While you can cancel your subscription anytime, none of the contents can be modified. Customizing each box would add a significant amount of prep time and increase the cost of operation.
Q: Can I substitute another ink bottle for one in my Parcel?
A: No. The price point of The Pen Parcel is only viable when each order can be prepared without modifications of any kind.
Q: Can I combine the shipping of another order with my Pen Parcel?
A: No. The price point of The Pen Parcel only makes sense when each order can be prepared without modifications of any kind.
Q: How is Nick able to provide such a great price?
A: Since the subscription boxes are predictable and quicker than average to prepare individually, I am passing along a discount commensurate to time and money saved.
Q: Are you eventually going to offer something similar with small-run turned fountain pens?
Q: When does Birmingham Nick sleep?
A: Not very often ;)
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Have another question you don't see here? Ask Nick at: write@BirminghamPens.com