Return Policy

Our goal is always to earn your business as a customer for life!

We've created this shipping policy with the objective of balancing flexibility and pragmatism to provide a sustainably excellent experience. We're glad to work with you directly to manage any unique circumstance that may arise. Please contact us if you have a policy suggestion or if there's something additional we can do to help you. 

U.S. Return Policy

You may return unused items in original condition for a full refund within 30 days of the ship date or store credit within 90 days of purchase for U.S. orders.

  • No refunds or adjustments can be made for original shipping charges.
  • Used consumables may be returned at our discretion. 
  • We recommend insuring return parcels with your carrier. 
  • Refunds may only be issued to the original payment method. 
  • Closeout merchandise is not eligible for refund and is clearly identified on product listings.
  • We must reserve the right to refuse any return upon inspection of the product. 
  • Gifts may only be refunded to the original buyer payment method. 
  • Please allow up to 10 days after we receive your return for your bank to post your refund. If your return is for a store credit, it will be available as soon as your return is received and processed.

International Return Policy

You may return unused items in original condition for a full refund if return is received/delivered to our warehouse within 30 days of the order ship date, or store credit if return is received/delivered to our warehouse within 90 days of the order ship date. 

  • No refunds or adjustments can be made for any original shipping charges.
  • Used consumables may be returned at our discretion.
  • No refunds can be made for international taxes or duties charged. 
  • We recommend insuring return parcels with your carrier. 
  • Refunds may only be issued to the original payment method. 
  • Gifts shipped internationally may only be returned for a refund to the original buyer's method of payment. 
  • We must reserve the right to refuse any return upon inspection of the product. 
  • Please allow up to 15 days after we receive your return for your bank to post your international refund. 

 

This Policy was last updated February 16, 2020.